Warranty Information
Peace of Mind with Our Comprehensive Warranties
At Red Rock Water Systems, we stand behind the quality and reliability of our products. Our warranties are designed to provide you with confidence in your purchase and assurance that we’re here to support you. Here’s how our warranty structure works:
1. Limited Lifetime Warranty on the System
Coverage: The main filtration and conditioning system components are covered for the lifetime of the product, ensuring you receive continuous performance and protection against manufacturing defects.
Details: This warranty covers the housing, valves, and essential components against defects in material and workmanship.
2. 5-Year Warranty on Filters
Coverage: All filtration media and replacement filters are covered for five years from the date of purchase.
Details: This includes the 3-Stage Drinking Water Filter components, ensuring that you maintain optimal performance and water quality.
3. 1-Year Warranty on Accessories
Coverage: Any additional accessories or installation parts included with your system are covered for one year.
Details: This warranty covers defects in material and workmanship for items such as hoses, fittings, and connectors.
4. Customer Support and Assistance
Lifetime Technical Support: Our team is available to assist you with any questions or concerns you may have about your system, ensuring that you can get the most out of your investment.
Installation Guidance: If you need help during installation or maintenance, our customer support team is just a call or email away.
How to Claim Your Warranty
To initiate a warranty claim, please contact our customer service team with your purchase information and a description of the issue. We will guide you through the process and ensure a smooth resolution.